Refund and Returns Policy

At Beat Gear Shop, we want you to be fully satisfied with your purchase. If you’re not completely happy with your guitar or accessory, we’re here to help. Please review our Refund and Returns Policy below.

30-Day Return Guarantee

You have 30 calendar days from the date you receive your item to request a return or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • A proof of purchase or order number is required.

  • Items that show signs of wear, modification, or damage due to misuse will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software or music

  • Opened strings, picks, or other hygiene-sensitive accessories

  • Customized or special-order guitars

Return Process

To start a return:

  1. Email us at contact@beatgearshop.com with your order number and reason for return.

  2. We will respond with instructions and a Return Authorization Number.

  3. Pack the item securely, include all original materials, and ship it to the return address provided.

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect item).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@beatgearshop.com.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery. Include clear photos and a description of the issue, and we’ll work with you to provide a replacement or refund.

Contact Us

If you have any questions regarding your return or refund, feel free to contact our customer service team at:

📧 contact@beatgearshop.com
📞 +1 (919) 742-3814